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FAQs

"Can I add other styles that aren't available in the dropdown customization menu?"

No. Our designs are special to each piece of art, and each product has its own available choices for customization. In the future we will look to adding more options for each product but for now the only available customizations are listed in the dropdown menus for each art print."

"How long does shipping take?"

We take 3-5 business days to process your order + selected shipping methodĀ  on top of that.Ā Ā Please note, that some delays can be expected due to Covid-19 but I can assure you that your order will be fulfilled as soon as possible!

"Are the pieces framed?"

No, the artworkĀ does not come framed.

"Can I add a custom quote to the artwork?"Ā 

Some pieces offer custom quote options. However, if you can't find the option to customize the quote on the product page, please contact us preferably through chat or email with your order # and custom quote description to ensure that we can create the right artwork for you.

"My order is wrong"

If you received your artwork and are not satisfied with the outcome, please email us with your order # and a photo to support@glacelis.com. We will work with you to make sure that your order is up to the standard you need it to be.

"Can I get a preview of what the outcome will look like for my personalized art print?"Ā 

Yes. Our customization tool allows you to see a preview of the product before placing your order.Ā Ā 

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I have a problem with my order - what do I do?

Please send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it toĀ support@glacelis.com

Please note that thereā€™s no need to return damaged products - simply send us a few photos

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Do you accept returns?

We do not accept returns.Ā If the received product is damaged -Ā  send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it toĀ support@glacelis.com

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Can I cancel my order?Ā /Ā Can I make changes to the order?

All orders are final - we cannot cancel orders once they have started production. Please get in touch withĀ support@glacelis.comĀ ASAP to see if it is possible to cancel the order.

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What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

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Itā€™s past estimated delivery date and I havenā€™t received my order yet.

Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - weā€™ll help.

Make sure you report the problem within 4 weeks after estimated delivery time - If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us -

support@glacelis.com

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Order is marked as delivered - but not there.

In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

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Any other questions?

Get in touch with us -support@glacelis.com