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FAQs

"Can I add other styles that aren't available in the dropdown customization menu?"

No. Our designs are special to each piece of art, and each product has its own available choices for customization. In the future we will look to adding more options for each product but for now the only available customizations are listed in the dropdown menus for each art print."

"How long does shipping take?"

For print art We take 3-5 business days to process your order + selected shipping method  on top of that.For Mugs, Pillows and Shirts production can be 4-10 business days before they items ship.This can also change during a holiday making the production process a little longer.  Please note, that some delays can be expected due to Covid-19 but I can assure you that your order will be fulfilled as soon as possible!

"Are the pieces framed?"

No, the artwork does not come framed.

What is included in the buy 2 get 1 promotion?

Our buy 2 get 1 promotion only applies for our prints, you must have all 3 prints in order for the promotion to be added. This promotion does not include mugs, pillow and Shirts.

"Can I add a custom quote to the artwork?" 

Some pieces offer custom quote options. However, if you can't find the option to customize the quote on the product page, please contact us preferably through chat or email with your order # and custom quote description to ensure that we can create the right artwork for you.

"My order is wrong"

If you received your artwork and are not satisfied with the outcome, please email us with your order # and a photo to support@glacelis.com. We will work with you to make sure that your order is up to the standard you need it to be.

"Can I get a preview of what the outcome will look like for my personalized art print?" 

Yes. Our customization tool allows you to see a preview of the product before placing your order.  

 

I have a problem with my order - what do I do?

Please send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to support@glacelis.com

Please note that there’s no need to return damaged products - simply send us a few photos

 

Do you accept returns?

We do not accept returns. If the received product is damaged -  send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to support@glacelis.com

 

Can I cancel my order? / Can I make changes to the order?

All orders are final - we cannot cancel orders once they have started production. Please get in touch with support@glacelis.com ASAP to see if it is possible to cancel the order please include your order number in the email.

 

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

 What if my order got returned due to wrong or incomplete address?

Orders that need to be reshipped due to a mistyped or mistakenly entered address will be charged a $3.99 reshipping fee.

Can I get refund for a order that failed to be delivered?

Unfortunately if we have shipped your order to the address provided when the order was placed we cannot refund you. We can have the order re-shipped for a shipping charge of $3.99 or we can provide a partial refund, please contact our team so that we can best assist you.  

Can I get refund for an order that was sent back?

Unfortunately we will not be able to provide you with a refund for a returned order or failed delivery order. If we have sent your order to the address that was provided, we are not responsible for returned packages. We can send the order to a new address for a shipping fee of $3.99 or provide a partial refund.

Order is marked as delivered - but not there.

In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help, if the address we sent to is the same as in the order there will be a charge to re ship the order to a new address.Make sure you report the problem within 2 weeks after the delivery time - If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us -

support@glacelis.com

 

 

 

 

Any other questions?

Get in touch with us -support@glacelis.com