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FAQs

"Can I add other styles that aren't available in the dropdown customization menu?"

No. Our designs are special to each piece of art, and each product has its own available choices for customization. In the future we will look to adding more options for each product but for now the only available customizations are listed in the dropdown menus for each art print."

"How long does shipping take?"

We take 7-10 business days to process your order + selected shipping method  on top of that.  Please note, that some delays can be expected due to Covid-19 but I can assure you that your order will be fulfilled as soon as possible!

"Are the pieces framed?"

No, the artwork does not come framed.

"Can I add a custom quote to the artwork?" 

Some pieces offer custom quote options. However, if you can't find the option to customize the quote on the product page, please contact us preferably through chat or email with your order # and custom quote description to ensure that we can create the right artwork for you.

"My order is wrong"

If you received your artwork and are not satisfied with the outcome, please email us with your order # and a photo to support@glacelis.com. We will work with you to make sure that your order is up to the standard you need it to be.

"Can I get a preview of what the outcome will look like for my personalized art print?" 

No. We are working to add previews to our product pages in the future. However, please check out our reviews to see results from previous customers that can potentially help you view the outcome for the art that you are purchasing.  

 

I have a problem with my order - what do I do?

Please send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to support@glacelis.com

Please note that there’s no need to return damaged products - simply send us a few photos

 

Do you accept returns?

We do not accept returns. Please check in with the size guide available in the product description to make sure you order the correct size.

If the received product is damaged -  send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to support@glacelis.com

 

Can I cancel my order? / Can I make changes to the order?

All orders are final - we cannot cancel orders once they have started production. Please get in touch with support@glacelis.com ASAP to see if it is possible to cancel the order.

 

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

 

It’s past estimated delivery date and I haven’t received my order yet.

Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.

Make sure you report the problem within 4 weeks after estimated delivery time - If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us -

support@glacelis.com

 

Order is marked as delivered - but not there.

In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

 

Product disclaimers:

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem.

 

Any other questions?

Get in touch with us -support@glacelis.com