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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Damaged Items 

If your product is defective or damaged, please let us know. For the fastest resolution, please contact us via including your order # and a photograph demonstrating the poor quality or the damaged area of the item. We’ll send you a replacement as soon as we confirm the case, no need to return the defective item/s. We will use this information to help you with your order, and eliminate errors in the future.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Glacelis will not make a refund if the item arrives in good condition and meets the customer’s customization/personalization corresponding to his/her order.

If you received your artwork in good conditions but you are not satisfied with the outcome, please email us with your Order # to We will work with you to make sure that your order is up to the standard you need it to be. A replacement can be sent if the customer pays $9.99 for shipping and handling.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Thank you very much for shopping with us